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Booking Policies

Last Updated: August 1, 2017

Booking Policies For Castle La Crosse Bed and Breakfast

 

For your convenience, below are a few details and information to help you plan and enjoy your time while visiting us.

Check in is 3:00 p.m. - 6:00 p.m. Monday through Sunday. Please notify us no less than 24 hours in advance if a late check in will be required.  Please contact us directly if your aerial time will be outside the stated window of 3:00 pm - 6:00 p.m.

Check out is by 11:00 a.m.  Thank you in advance for your respect of our check out time.  Due to high turnover and incoming reservations we are unable to accommodate departures past 11:00 a.m.

Deposits:  A 50% deposit for a multiple night booking is required at the time of your reservations.  100% of your total say will be billed for a one-night booking and charged at the time of your reservation.  We accept Visa, MasterCard, AMEX, Discover and U.S. Currency.  Rates and policies are based on double occupancy only and are subject to change at any time.  If you are using a Gift Certificate, please contact us directly prior to booking your stay.  Black out dates apply to any and all gift certificates.  

NOTE:  Our reservation system automatically bills your credit card when booking online

Reservations:  We require a two-night minimum stay on weekends (or holidays/special events).  A two-night weekend stay may include Thursday-Friday, Friday-Saturday, or Saturday-Sunday.  Weekend rates will be charged for each night.  Holidays and special event days will be charged at the weekend rate, and may require a minimum two-night stay.  All rates are subject to change based on availability and holiday/event dates.

Reservations made and booked by a third party will also require credit card information of the party staying at the Inn.  The third party booking the reservation may be held responsible for any fees based on the details of the reservation.

Cancellations:  A refund of your deposit on a multiple-night stay or payment for a single night stay is offered (less $100) for cancellations 30 days or more in advance of your scheduled arrival.  All cancellations received 29 days or less prior to your scheduled date of arrival will be charged for the full dates/balance of your reservation, including any add-ons.  If a gift certificate is used for your stay, the value of the certificate will be retained to cover the cancellation fee and/or entire cost of the reservation and will no longer be valid.  

Third Party Gift Certificates:  WE MUST BE ADVISED OF GIFT CERTIFICATE USE PRIOR TO BOOKING YOUR STAY.

WE WILL ONLY ACCEPT ONE (1) GIFT CERTIFICATE of any kind, or a maximum of $500 per stay.  Multiple certificates cannot be used per stay.  Gift certificates are only valid for a Room Stay only and cannot be applied toward the purchase of merchandise or package items.  Rate and/or room discounts, specials or special packages will not be valid, applied or available when a gift certificate is used under any circumstances.  This includes any mid-week specials or other advertised specials.

Castle La Crosse Gift Certificates:  Our reservation system automatically bills your credit card when booking online, therefore WE MUST BE ADVISED OF GIFT CERTIFICATE USE PRIOR TO BOOKING YOUR STAY ONLINE.  Please CALL US to make your reservation when using a gift certificate any kind.  The entire balance of the gift certificate will be applied at the time of booking.  Any booking made online when a gift certificate is to be applied will be assessed a minimum fee of $7.50 to process any refunds or credits to a credit card.  Gift certificates are valid for use on a room stay only and cannot be sed toward the purchase of merchandise or package discounts.  Only one (1) gift certificate may be applied or used per stay.  Rate and/or room discounts, special packages or specials will not be applied or available when a gift certificate of any type is used under any circumstances. This includes mid-week specials or other advertised specials/packages. Restrictions are noted on the certificate.  Use of a gift certificate must be advised at the time of the booking, and a two night minimum stay may be required based on occupancy and date of reservation.  

BLACK OUT DATES INCLUDE, BUT ARE NOT LIMITED TO: The week following Christmas through New Year's Eve (12/26-1/1), Valentine's Day, President's Day Weekend, Memorial Day, Fourth of July, Labor Day or any special event weekend.  NO EXCEPTIONS WILL BE MADE.  Any fees such as cancellation or re-booking, etc. will be deducted from the original amount of the certificate if necessary.  Gift Certificates cannot be transferred to another party if the recipient is unable or unwilling to use the certificate.  Lost or stolen gift certificates will not be replaced.

Quiet Season and High Season:  We are somewhat flexible on our two-night weekend stay policy during our Quiet Season;  please inquire - some restrictions may apply.  Holidays and special events, as well as gift certificate usage, are exceptions and will require a two night weekend stay.  Holidays and special event days will be charged at the weekend rate, and may require a minimum two-night stay.  Holiday weekends may include but are not limited to December 26 through January 1, Valentine's Day, President's Day, Memorial Day, Fourth of July, Labor Day, etc.

Travel Insurance:  We highly recommend purchasing Travel Insurance as our cancellation policy will be strictly enforced.  We are not affiliated with, nor recommend, any particular travel insurance company.  We are providing some travel insurance options for consideration in respect to our strict cancellation policy.

Exclusivity:  Rooms and use of the Castle are for REGISTERED GUESTS of Castle La Crosse Bed & Breakfast only.  For the comfort, convenience, respect of privacy, and to ensure a quiet, quality stay for all of our guests, we ask that you do not bring in guests, friends or family that you are visiting in the area.  We are happy to pre-arrange a tour of the common areas of the Inn with advance notice.

We are a Smoke Free Facility:  Castle La Crosse is proud to offer a smoke-free environment.  Smoking is not permitted in guest rooms, on guest room balconies, indoor or outdoor public areas, nor anywhere on our grounds where it may impact other guests or pose a fire hazard.  We will assess a $750 fee to your credit card for any violations of our no smoking policy and we reserve the right to ask you to leave the premises immediately per Castle policies and Wisconsin State Law.  A $500 fine will be charged to your final bill for special cleaning of the Castle.

NOTE:  Our non-smoking policy includes all types of tobacco, as well as e-cigarettes and vaping devices.  Many non-smokers are very sensitive to all types of cigarettes and tobacco including vaping devices.

Occupancy:  All of our rooms (and rates) are based on Single or Double Occupancy only.  Due to health code regulations we cannot and do not accommodate more than two persons to a room.

Children:  Young adults age 14 and over are permitted.  Our Inn is designed for a quiet getaway for our adult guests.  We reserve the right to accept or reject a booking if we believe it may impact a romantic retreat.  Sorry, we are not childproofed and are unable to accommodate small children.  Violation of this policy may result in being asked to depart the Inn.

Pets:  We are the ultimate animal lovers;  however, for the safety, comfort, and convenience of our guests, we regret that we do not allow pets.

Breakfast:  We offer our guests a traditional dining room service of our full multi-course breakfast included in your stay.  For a wonderful, private add-on enhancement, we offer breakfast delivery to your door as well.  Please refer to the "Dining" tab of our website for additional information and menu details.

Candles:  As required by law and fire code, and for the safety and security of all of our guests, we are unable to allow the use of open flames such as candles, etc.

Oils/Lotions:  Use of any oils that contain Grapeseed Oil are not allowed.  We have discovered that this type of oil causes PERMANENT damage to linens.

Parking:  Please pull into the driveway to the left of the house which leads to our private parking area.  There are no assigned spaces, however, please be sure to leave room for others to park safely. We may ask you to move your vehicle if you are taking up more than the necessary space for one vehicle in order to make room for all guests. We ask that our guests be thoughtful of each other.  We have no on-street parking.  Please do not park in the driveway preventing other guests from entering and exciting.  No loud music is permitted from vehicles in the parking area.  Car alarms should be used carefully so as not to disturb other guests by accidentally setting off your alarm.

In our efforts toward environmental responsibility, we use only green cleaners.  Please ask our staff for details on any product used at the Castle as we proudly offer the best products available for our guests' personal care.